The purpose of this Customer Service Standard Policy is to fulfill the requirements set out in
regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and to
establish a policy for SoftCom Inc. that governs the provision of its services to persons with
1. Our commitment
SoftCom Inc. strives at all times to provide services in a way that respects the dignity and
independence of people with disabilities. We are also committed to giving people with disabilities
the same opportunity to access our services and allowing them to benefit from the same
services, in the same place, and in a similar way as other customers.
2. Providing services to people with disabilities
SoftCom Inc. is committed to excellence in serving all customers including people with
disabilities and will use reasonable efforts to ensure that its policies, procedures, and practices
are consistent with the following four principles:
We will endeavor to do our best to communicate with people with disabilities in
ways that take into account their disability
We will train staff and contractors who communicate with customers on how to
interact and communicate with people with various types of disabilities
We will ask how we can help
4. Telephone services
We are committed to improving accessible telephone service to our customers. We will train staff
to communicate with customers over the telephone in plain language and to speak clearly and
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- Credit / Debit Cards
Privacy & Safety
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.